This unit is about delivering rights-based services to empower the people they support. 

Each topic will introduce you to key skills and knowledge areas required to facilitate the empowerment of people receiving support, and to deliver rights-based services using a person-centred approach in conjunction with individualised plans. 

• Topic 1 explores the knowledge required for support workers who deliver rights-based services using an individualised plan. 

• Topic 2 outlines a person-centred approach that enables individuals to make informed decisions, develop their skills and independence and participate actively in their own lives. 

• Topic 3 details the strategies required to empower clients to make their own choices while assisting them to access services. 

Learners are guided through the unit through interactive learning material to help them learn more and check their understanding. Case studies are spread throughout to help learners understand how to apply this unit in a workplace setting. 

This unit is about providing individualised support services to people in various community services contexts. 

Each topic will introduce you to key skills and knowledge areas required to provide individualised services in ways that support independence, as well as physical and emotional wellbeing. It demonstrates practical ways that encourage individuals to build and strengthen their independence in order to develop healthy habits that promote physical wellbeing. 

• Topic 1 explores what human needs are, how we express identity, and the laws and ethics related to these concepts. 

• Topic 2 outlines the strategies and importance of positive communication techniques, how to leverage personal strengths and encourage a healthy lifestyle for the people you support. 

• Topic 3 details he stages of human development and how they relate to services and support. 

• Topic 4 explains duty of care, what constitutes abuse, the various types of restrictive practices and the reporting requirements necessary in your role. 

Learners are guided through the unit through interactive learning material to help them learn more and check their understanding. Case studies are spread throughout to help learners understand how to apply this unit in a workplace setting. 

This unit introduces you to healthy body systems and the impacts of ageing and disability. 

Each topic will introduce you to key skills and knowledge areas required to work with information about the human body and how to support healthy functioning through evaluating how different systems affect and support the body. 

• Topic 1 explores each of the body systems – how they work independently as well as how they interrelate. 

• Topic 2 outlines how to identify common conditions and diseases you may be exposed to in your role as a support worker. 

Learners are guided through the unit through interactive learning material to help them learn more and check their understanding. Case studies are spread throughout to help learners understand how to apply this unit in a workplace setting. 

This unit is about working respectfully with people from diverse social and cultural groups and situations. 

Each topic will introduce you to key skills and knowledge areas required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.  

• Topic 1 explores using reflection to examine your own perspectives on culture and the ways you can improve your cultural and social awareness. 

• Topic 2 outlines how you value diversity by contributing to work practices that make work environments welcoming and safe for everyone. 

• Topic 3 explores the different ways communication can be used to show respect and build positive relationships. 

Learners are guided through the unit through interactive learning material to help them learn more and check their understanding. Case studies are spread throughout to help learners understand how to apply this unit in a workplace setting. 

This unit is about participating in workplace health and safety (WHS) for themselves and their clients. 

Each topic will introduce you to key skills and knowledge areas required for a worker to participate in safe work practices to ensure their own and others’ health and safety in work environments that involve caring directly for clients. It has a focus on maintaining the safety of the worker, the people being supported and other community members. 

• Topic 1 explores WHS legislation and workplace policies and procedures to keep care workers and their clients safe. 

• Topic 2 outlines how to follow procedures and instructions to minimise manual handling and infection control risks. 

• Topic 3 details ways you can contribute to WHS meetings and consultation and to the development of safe workplace policies and procedures.  

• Topic 4 explains ways to stay up to date with WHS issues in your workplace and reflect on your own work practices that cause you stress and fatigue. 

Learners are guided through the unit through interactive learning material to help them learn more and check their understanding. Case studies are spread throughout to help learners understand how to apply this unit in a workplace setting.